DispenseRite is an Essential/Critical Infrastructure Supplier, and remains open for business.
COVID-19 Updates
To our valued customers:
It has been a very difficult time for all of us, even as the situation with COVID-19 evolves, we want to assure you that we are doing everything we can to maintain business continuity. The safety and welfare of our employees and customers is our highest priority. As a result we have instituted a number of safety precautions.
We want to thank you for support and understanding, we are all in this together, and are committed to continue serving you during these challenging times.
It has been a very difficult time for all of us, even as the situation with COVID-19 evolves, we want to assure you that we are doing everything we can to maintain business continuity. The safety and welfare of our employees and customers is our highest priority. As a result we have instituted a number of safety precautions.
- Our staff has been instructed to keep current and to carefully follow the advice of Health Canada, most importantly of which is to go home and self quarantine at the slightest sign of a symptom(s).
- To mitigate risk, we have instructed Sales, Customer Service and Accounting staff to work remotely from home, as much as possible. That being said, It is "business as usual". Your orders can be phoned, emailed, purchased online, or faxed. Regular deliveries will continue.
- Staff that do go to the company office are asked to do so by;
- staggering hours with others to reduce/eliminate unnecessary face-to-face contact
- assisting in office and shop duties not typically associated with their job description to relieve urgent duties of others
- keeping hands and work surfaces clean - frequently
- keeping a quarantine/sanitation zone for all incoming shipments to DispenseRite
- keeping 2-3M distancing radius from others if essential contact is required
- Field Service Technicians will be working remotely from home, and will be minimizing face-to-face interactions with customers. We would urge customers to consider Phone, Text, Chat, Skype, or FaceTime as alternative methods of communication to help reduce the need for face-to-face on-site servicing.
- Warehouse and warehouse staff remain in place to receive and make shipments as needed.
- We are regularly monitoring our supply chain, and so far disruptions have been very limited, but we will continue to update as necessary.
We want to thank you for support and understanding, we are all in this together, and are committed to continue serving you during these challenging times.
| Critical Infrastructure Supplier Designation - COVID 19 |